How to Get a Job as an IT Support Specialist

IT Support Specialists keep computers running

IT Support Specialists play a critical role in ensuring that organizations' technology systems run smoothly. They troubleshoot technical issues, maintain hardware and software, and provide user support for a range of IT systems. According to the U.S. Bureau of Labor Statistics, employment for computer support specialists, including IT Support Specialists, is projected to grow 5% from 2023 to 2033, resulting in approximately 67,000 new openings annually.

Entry-Level Requirements for IT Support Specialists

To launch a career as an IT Support Specialist, you typically need:

1. Education: A high school diploma or associate degree may be sufficient for entry-level roles; however, a bachelor’s degree in information technology or a related field improves job prospects.

2. Certifications: Credentials like CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are highly valued.

3. Experience: Internship experience or roles in help desk support provide practical skills for troubleshooting and customer service.

Expected Salary for IT Support Specialists

• Entry-Level: $40,000–$55,000 annually

• Mid-Level: $55,000–$75,000 annually

• Senior-Level: $75,000–$95,000+ annually

The median pay for computer support specialists is about $59,660 per year.

Skills and Abilities Needed to Excel

• Strong problem-solving and diagnostic skills

• Excellent verbal and written communication abilities

• Knowledge of operating systems like Windows, macOS, and Linux

• Familiarity with networking basics and common software applications

• Patience and empathy for assisting non-technical users

Is IT Support Suitable for Introverts or Extroverts?

IT Support Specialist roles often suit extroverts, as the job requires regular interaction with users and team members to resolve issues quickly and effectively.

Top 5 Degree Programs with Best ROI for IT Support Specialists

1. Western Governors University – B.S. in Information Technology

2. Purdue University Global – B.S. in Information Technology

3. Southern New Hampshire University – B.S. in IT Support Services

4. University of Phoenix – B.S. in Information Technology

5. Capella University – B.S. in IT Support and Networking

Can You Become an IT Support Specialist Without a Degree?

Yes. Many IT Support Specialists begin with certifications and hands-on experience, moving into higher-level IT roles as they gain expertise.

Five Jobs Similar to IT Support Specialist

1. Help Desk Technician

2. Technical Support Engineer

3. Systems Administrator

4. IT Technician

5. Desktop Support Specialist

Top Ten Recruitment Agencies for IT Support Roles

1. Robert Half Technology

2. TEKsystems

3. Modis

4. Kforce

5. Insight Global

6. Aerotek

7. Lucas Group

8. Randstad Technology

9. Adecco

10. Kelly Services

Top Ten Employers Hiring IT Support Specialists

1. Google

2. Microsoft

3. Amazon

4. Apple

5. IBM

6. HP Inc.

7. Dell Technologies

8. Oracle

9. Salesforce

10. Intel

Top Startups Hiring IT Support Specialists

1. Zapier

2. Canva

3. Notion

4. Figma

5. Airtable

6. Miro

7. Asana

8. Monday.com

9. ClickUp

10. Webflow

IT Support Specialists form the backbone of any organization’s IT operations, ensuring seamless technology use across the board. With the right training, certifications, and people skills, this career offers strong growth potential. Learn about other high-demand jobs over the next decade here.